Refund & Cancellation Policy

Last updated: March 2026

Thank you for choosing Boring EA. Because our products are digital software files (.ex4, .ex5) and proprietary algorithms, special refund terms apply as detailed below.

1. Digital Goods Policy (Non-Tangible Products)

Due to the digital, intangible nature of Expert Advisors and trading software, once a product file has been downloaded or a license key has been activated, the purchase is generally non-refundable. Unlike physical goods, digital software cannot be returned or revoked once delivered to your computer terminal.

We provide comprehensive parameter guides, transparent historical data, and extensive documentation on our website so you can evaluate the compatibility and functionality of our EAs before purchasing.

2. Eligible Refund Conditions

We want to ensure you have a satisfactory experience. We will consider a refund or replacement under the following specific conditions:

  • Duplicate Purchase: If you accidentally purchased the same product twice within 24 hours.
  • Verifiable Technical Defect: If the software fails to execute due to a demonstrable bug in the code, and our technical support team is unable to resolve the issue within 14 business days of your reported inquiry.

3. Non-Refundable Circumstances

Refunds will not be granted under the following circumstances:

  • Trading losses incurred in demo or live market conditions. Trading involves risk and is governed by volatile market movements outside software control.
  • Change of mind after purchase or choosing the wrong trading platform (e.g., buying MT4 instead of MT5). In such cases, contact us and we can exchange the license for the correct platform version.
  • Failure to read hardware or broker requirements (e.g., unsupported brokers with excessive spread, poor VPS latency, or incompatible operating systems).

4. Dispute & Chargeback Prevention

We are dedicated to resolving any difficulties or questions directly. If you encounter any problems with your purchase, please contact our support team at boringpips@gmail.com before initiating a payment dispute or chargeback with your bank or credit card company. We resolve inquiries quickly and fairly.

5. How to Request Assistance or a Refund

To request support or report a defect, email boringpips@gmail.com with:

  • Your order ID and billing email.
  • The exact product purchased.
  • MetaTrader terminal journal logs or screenshots describing the technical issue.